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Terms & Conditions

By accessing and using The Smoldering Wick website, purchasing our products, or interacting with our services, you agree to the following terms:

**1. Product Use & Safety**  
Our candles are handcrafted with natural ingredients and intended for home fragrance use only. Always burn candles responsibly and follow all safety guidelines provided on product labels.

**2. Orders & Payments**  
All purchases must be paid in full at the time of order. Prices are listed in USD and may be subject to change. Payment processing is securely managed through Wix.com in accordance with PCI-DSS standards.

**3. Shipping & Fulfillment**  
We strive to process and ship orders promptly. Please allow for variations in delivery time depending on location and seasonal demand. Once shipped, we are not responsible for delays caused by external carriers.

**4. Returns & Refunds**  
Due to the nature of our products, we only accept returns or issue refunds for items damaged during shipping. To be eligible, customers must contact us within 7 days of delivery with photo documentation of the issue.

**5. Privacy**  
We collect personal information only as needed to fulfill orders, provide support, and offer updates. Your data is securely stored and will never be sold or shared with third parties. See our full [Privacy Policy] for details.

**6. Intellectual Property**  
All content, imagery, and branding on this website are the property of *The Smoldering Wick*. Reproduction or use without written permission is prohibited.

**7. Limitation of Liability**  
*The Smoldering Wick* is not liable for any misuse of products resulting in damage, injury, or loss. Always follow safety instructions and use candles as intended.

**8. Modifications**  
We reserve the right to update these terms at any time. Continued use of our services constitutes agreement to the updated terms.

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